‘……at the end of my term in office as Commonwealth Secretariat, I wish to put on record my deep appreciation for the services you and your staff have rendered to the Commonwealth Secretariat, to my office and to me and my family over past 6 years. You have managed our travel arrangements in a most professional and efficient manner and this has really made a positive difference in our work. I have particularly appreciated your willingness to help, no matter the time of the day or night and your readiness to accommodate our sometimes very late requests.’

Sir Donald C McKinnon
Director General